We're a small
team. We read
everything.
Whether you have a question about your order, need help with your starter, or just want to say hello — James reads every message personally and replies to all of them.
We aim to reply within one working day. If you've sent us a message and haven't heard back in 48 hours, please check your spam folder — and then do try again.
Before you write — you might find the answer here.
We pack and dispatch orders within 1–2 working days. Standard UK delivery then takes 2–3 days. You'll receive a dispatch email with tracking when your kit is on its way.
This is the most common message we receive — and it's almost always fine. Starters can take up to 7 days to show real activity. If you're still stuck, we're here.
We offer a 30-day happiness guarantee. If you're not satisfied for any reason, please get in touch and we'll make it right — no questions asked.
Yes — our Gift Kit includes beautiful packaging and a handwritten card. You can add a personalised message at checkout. We also offer gift receipts on all orders.
Not yet, but we're working on it. The live starter culture requires careful handling during transit, and we're making sure we can guarantee its condition before offering international shipping.
Yes — it arrives in a dormant state, packed in a cool-safe liner. It's not dead; it's just sleeping. Follow the guide and it will wake up within a few days of its first feeding.
Not at the moment — right now we just sell the complete kit. We're expanding our range in 2025, so keep an eye on the shop and sign up to our newsletter to hear first.
Very much so — please use the contact form above and select "Press or collaboration" from the dropdown. We love working with food writers, stylists and content creators who share our values.